Refund policy

Return and Refund Policy

Last updated: August 23, 2026

Thank you for shopping with GQSBIKE. We want you to be satisfied with your purchase. Please review this policy before requesting a return.

30-Day Return Period

You may request a return within 30 calendar days after receiving your order.

To qualify for a return, the product must:

Be unused, uninstalled, and in its original condition.
Include the original packaging, accessories, manuals, tags, and components.
Have no damage, wear, modifications, scratches, or signs of use.
Be accompanied by the order number or other proof of purchase.

Items returned without authorization may not be accepted.

Starting a Return

Before sending anything back, contact us at:

Email: info@gqsbike.us
Phone: +1 954-425-4711

Include the following information:

Your full name.
Order number.
Product you wish to return.
Reason for the return.
Photographs or a video if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the appropriate return address. Please do not return products to our business address unless our customer service team specifically instructs you to do so.

Return Shipping

Customers are responsible for return shipping costs when returning an item because of:

A change of mind.
Ordering the wrong product, size, color, or model.
Personal preference.
Refusing a correctly delivered order.

GQSBIKE will cover reasonable return shipping costs when we confirm that the item arrived damaged, defective, or different from what was ordered.

Original shipping charges and optional expedited-delivery fees are non-refundable unless the return resulted from our error.

We recommend using a trackable and insured shipping service. GQSBIKE is not responsible for returned packages lost or damaged in transit.

Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery. Contact us within 7 calendar days if the product is damaged, defective, incomplete, or incorrect.

Keep the product and all packaging while your claim is being reviewed. We may request:

Photographs of the product and packaging.
A short video showing the reported problem.
The shipping label.
The product serial number, when applicable.

After verification, we may provide replacement parts, exchange the product, arrange a return, or issue a refund, depending on the circumstances.

Damage caused by misuse, improper assembly, unauthorized modification, accidents, normal wear, or failure to follow the product instructions is not considered a manufacturing defect.

Order Cancellations

An order may be cancelled for a full refund if it has not entered processing or been shipped. Once processing or shipping has started, cancellation cannot be guaranteed. You may need to receive the order and complete the standard return procedure.

Non-Returnable Items

The following products are generally not eligible for return:

Gift cards.
Final-sale or clearance products clearly marked as non-returnable.
Personalized, customized, or special-order products.
Products that have been used, installed, assembled, modified, or damaged after delivery.
Products missing original packaging, accessories, manuals, or components.
Personal-use or hygiene-sensitive products after their sealed packaging has been opened.
Hazardous materials, liquids, batteries, or other products subject to shipping restrictions, except where required by law.

This exclusion does not limit your rights concerning products that arrive damaged, defective, or incorrect.

Exchanges

The fastest way to obtain a different product is to request a return for the original item and place a new order after the return is approved.

Availability of replacement products is not guaranteed.

Return Inspection

All returned products are inspected after delivery to our return facility. GQSBIKE reserves the right to reduce or refuse a refund if the product:

Shows signs of use, installation, or damage.
Is missing parts, accessories, or packaging.
Was returned in a condition different from when it was delivered.
Does not meet the eligibility requirements in this policy.

We will notify you if there is a problem with the returned product.

Refunds

If your return is approved after inspection, the refund will be issued to the original payment method.

Please allow 5–10 business days after approval for the refund to appear. Processing time depends on your bank or payment provider.

Shipping charges, expedited-delivery fees, return shipping costs, and other non-refundable charges will not be included unless the return resulted from our error or applicable law requires otherwise.

If you have not received an approved refund after 10 business days, contact your bank or payment provider before contacting us.

Missing or Undelivered Orders

If tracking shows that your order was delivered but you cannot locate it, check with household members, neighbors, the carrier, and any secure delivery locations around the property.

Report suspected delivery problems promptly. GQSBIKE will review the available tracking information and assist with an eligible carrier claim. We cannot guarantee refunds for orders delivered to an incorrect address supplied by the customer or for packages confirmed as delivered to the correct address.

Refused and Unclaimed Deliveries

Orders refused without authorization or returned because they were unclaimed, the address was incorrect, or delivery attempts were unsuccessful may have shipping and carrier-return charges deducted from the refund.

Contact Information

For questions or return requests, contact:

GQSBIKE
9131 Bedford Drive
Boca Raton, FL 33434
United States