Shipping policy

Shipping Policy

Last updated: August 23, 2026

Thank you for shopping with GQSBIKE. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

Shipping Area

We currently ship to eligible addresses within the United States.

Some products may not be available for delivery to:

Alaska and Hawaii.
U.S. territories.
P.O. boxes.
APO/FPO military addresses.
Remote or restricted locations.

Available shipping options will be displayed during checkout.

Order Processing

Most orders are processed within 1–3 business days after payment and order verification.

Business days are Monday through Friday, excluding federal holidays.

Processing time may be longer during:

Weekends and holidays.
Major promotions or sales.
Periods of unusually high demand.
Product launches.
Inventory verification.
Fraud-prevention or payment reviews.
Severe weather or carrier disruptions.

Processing time is separate from shipping and delivery time.

Estimated Delivery Time

After processing, standard delivery generally takes approximately 3–8 business days.

Large, heavy, oversized, special-order, or remotely located products may require additional delivery time.

Delivery estimates shown at checkout are estimates and are not guaranteed unless expressly stated. Carrier delays and events outside our reasonable control may affect delivery.

Shipping Charges

Shipping costs are calculated during checkout based on factors including:

Product size and weight.
Delivery destination.
Available carrier.
Selected shipping method.
Order value.
Promotional shipping offers.

Any available free-shipping promotion will be clearly displayed on the website or during checkout. Free shipping may exclude oversized products, remote locations, and special delivery services.

Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email at the address provided during checkout.

When your order ships, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take 24–48 hours to update after the shipping label is created. A label being created does not always mean that the carrier has already collected the package.

If you do not receive a confirmation email, check your spam or junk folder and verify that the email address submitted with your order is correct.

Split Shipments

Orders containing multiple products may be shipped in separate packages or from different fulfillment locations.

You may receive:

Multiple tracking numbers.
Packages on different dates.
Separate carrier notifications.

You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Before placing your order, confirm:

Recipient’s full name.
Street address.
Apartment, suite, or unit number.
City, state, and ZIP code.
Telephone number.
Email address.

GQSBIKE is not responsible for delays, losses, or additional carrier charges caused by an incorrect or incomplete address submitted by the customer.

Address Changes

We cannot guarantee an address change after an order enters processing or ships. Carriers may charge rerouting or address-correction fees, which may be the customer’s responsibility.

For security reasons, we may require order verification before approving an address change.

Order Cancellations

Cancellation requests must be submitted as soon as possible.

An order may be cancelled for a full refund if it has not entered processing or shipped. Once processing or shipping begins, cancellation cannot be guaranteed, and the standard return procedure may apply.

Large and Oversized Products

Certain large or heavy products may be delivered by a specialized carrier.

For these deliveries:

A valid telephone number may be required.
The carrier may contact you to arrange a delivery appointment.
Someone may need to be present to receive and inspect the shipment.
Delivery may be limited to the curb, driveway, building entrance, or another accessible location.
Moving the product inside, upstairs, or to a particular room may not be included.
Assembly and installation are not included unless expressly stated.

Customers should ensure that the delivery area is accessible to the carrier.

Delivery Inspection

Inspect packages promptly upon delivery.

Before accepting a large or oversized shipment, examine the exterior packaging for visible damage. If possible:

Photograph any damage.
Ask the driver to record the damage on the delivery receipt.
Keep all packaging materials.
Do not discard damaged parts.
Contact us immediately.

Signing a delivery receipt without noting visible damage may affect a carrier claim.

Damaged or Incorrect Orders

If an order arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days after delivery.

Email info@gqsbike.us and include:

Your order number.
A description of the issue.
Photographs of the product.
Photographs of the packaging.
A photograph of the shipping label.
A short video when necessary to demonstrate a defect.

Keep the item and all original packaging while we review your claim.

Depending on the circumstances, we may offer replacement parts, a replacement product, return instructions, or a refund.

Lost Packages

If tracking has not updated for several business days or the package appears lost, contact us so we can review the shipment and, when appropriate, open a carrier investigation.

Carrier investigations may take several business days. We must generally allow the carrier an opportunity to locate the shipment before approving a replacement or refund.

Packages Marked as Delivered

If tracking shows “delivered” but you cannot find the package:

Check around the delivery location.
Check with household members, neighbors, reception desks, or building management.
Look for a carrier delivery photograph or notice.
Allow up to 48 hours because some carriers mark packages delivered shortly before arrival.
Contact the carrier directly.
Contact GQSBIKE if the package remains missing.

We will assist with available carrier procedures. A replacement or refund is not guaranteed when tracking confirms delivery to the correct address.

Refused and Unclaimed Deliveries

If a correctly shipped order is refused, unclaimed, or returned because of unsuccessful delivery attempts, we may deduct the following from the refund where permitted:

Original shipping costs.
Return shipping charges.
Carrier handling fees.
Address-correction charges.

The remaining eligible amount will be refunded after the returned product is received and inspected.

Delivery Delays

GQSBIKE is not responsible for delays caused by events outside our reasonable control, including:

Carrier disruptions.
Severe weather.
Natural disasters.
Labor disputes.
Transportation interruptions.
Government actions.
Customs or security inspections.
Incorrect addresses.
Peak-season demand.
Public emergencies.

If we cannot ship within the promised processing period, we will provide an updated estimate and any cancellation or refund options required by applicable law.

International Shipping

International shipping is available only when an international destination and shipping option are presented during checkout.

International customers are responsible for:

Customs duties.
Import taxes.
Brokerage charges.
Local handling fees.
Compliance with destination-country import rules.

International delivery times may be affected by customs processing. We cannot mark an order as a gift or declare a value lower than the actual purchase price.

Shipping Restrictions

Some products, including batteries, liquids, oversized items, or regulated materials, may be subject to carrier and destination restrictions.

We may cancel and refund an order if a product cannot legally or safely be shipped to the provided destination.

Contact Information

For shipping questions, contact:

GQSBIKE
9131 Bedford Drive
Boca Raton, FL 33434
United States

Email: info@gqsbike.us
Phone: +1 954-425-4711