Contact information
Contact Information
We’re here to help. Contact GQSBIKE with questions about products, orders, shipping, returns, refunds, or general store information.
Customer Support
Email: info@gqsbike.us
Phone: +1 954-425-4711
Our customer-support team aims to respond to email inquiries within 1–2 business days.
Business Address
GQSBIKE
9131 Bedford Drive
Boca Raton, FL 33434
United States
Please note that this address should not be used for product returns unless our customer-support team has provided written authorization and return instructions.
Order Support
For questions about an existing order, include:
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Your full name.
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Order number.
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Email address used during checkout.
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A clear description of your request.
Do not send complete payment-card numbers, passwords, or other sensitive financial information by email.
Returns and Refunds
Before returning a product, contact us at info@gqsbike.us to request authorization.
Unauthorized returns or products sent without return instructions may not be accepted.
Please review our Return and Refund Policy for eligibility requirements and instructions.
Damaged or Incorrect Orders
If your order arrives damaged, defective, incomplete, or incorrect, contact us within 7 calendar days after delivery.
Include:
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Your order number.
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A description of the issue.
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Clear photographs of the product.
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Photographs of the packaging and shipping label.
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A short video when necessary to demonstrate the problem.
Keep the product and all original packaging while your request is reviewed.
Shipping Questions
Tracking information is normally sent by email after an order ships. Tracking updates may take 24–48 hours to appear.
For delayed or missing orders, contact us with your order number and tracking information.
Business Inquiries
For partnerships, wholesale inquiries, or other business matters, email:
Use a clear subject line so your request can be directed to the appropriate team.
Contact Summary
Store: GQSBIKE
Address: 9131 Bedford Drive, Boca Raton, FL 33434, United States
Email: info@gqsbike.us
Phone: +1 954-425-4711